If you’re having trouble with in-app products or subscriptions, try the following steps
Check your internet connection
Make sure you’re online and the connection is stable.
Restart the app
Close the app completely and open it again.
Restart your phone
A simple reboot often solves unexpected issues.
Check that the Google Play app is installed and up to date
In-app purchases work best when you run the latest version of the Play Store. To update the app:
- On your Android phone or tablet, open the Google Play Store app
.
- At the top right, tap the Profile picture.
- Tap Settings
About
- The app updates or notifies you that your version is up to date.
Check that Google Play Services is installed and up to date
https://play.google.com/store/apps/details?id=com.google.android.gms
Try Google’s official troubleshooting steps
Google provides additional solutions here:
- https://support.google.com/googleplay/answer/1050566
- https://support.google.com/googleplay/answer/9037938
If the issue still persist, feel free to contact us